Quality Website Maintenance & Care

We keep your investment protected

Your website is fundamental to the success of your business. You have invested time and money into it, but it requires regular maintenance to keep it running efficiently.

Let us take care of your website so you can focus on your business.

drawing two people sitting on computers

Trust your WordPress website to a tech-savvy support team

Hiring our team to look after your investment means that we have your back. Your website is critical to the success of your business. We monitor for up-time, perform routine maintenance, take regular backups and more. 

  • Software Updates - WordPress is constantly evolving. With our care plans, you can ensure your software and plugins are running the most up to date version, ensuring they are operating optimally.
  • Website Backups - Website can get infected with malware or become the victim of an attack. We take regular backups of your website so we can quickly restore your website to a previous healthy version minimizing your downtime.
  • Security Protection - Each day more than 50,000 websites get hacked. Our security software prevents brute force attacks, locks out bad users, monitors file changes and more. Don’t leave your website security to chance.

Over 83% of hacked WordPress websites were not kept up to date.

Ensuring you are running the most current tested version of plugins and frameworks, keeping them free from vulnerabilities, hackers or Trojan horses is critical for the security of your WordPress website.

Affordable Website Maintenance & Care Plans

WordPress essentials

Perfect if you just need your website secured with the peace of mind knowing that our team is keeping the software up to date with regular backups.

WordPress Pro

Perfect if you want an additional level of security with more advanced features, up-time monitoring and two small tasks of updates* per month.

WordPress Premium

Serious about your growing business? All the advanced security benefits from WordPress Pro with UNLIMITED* small tasks and a monthly consulting call.

Websites are no longer a “set it and forget it” part of your business. Your website software and technologies are updating constantly, offering more security, faster response time, and increased search engine visibility. Your website is a critical tool for your business, requiring extra care to ensure it continues to perform and function for your customers. 

Select a plan that protects your most valuable marketing asset

WordPress Essential

$ 47
Monthly
  • Software core updates
  • Software plugin updates
  • Monthly cloud stored backups
  • Basic security scanning
  • Site restoration - $97
  • Licensed use of our commonly used plugins
    (up to a $750/year value)
  • Monthy maintenance report

WordPress Premium

$ 397
Monthly
  • Software core updates
  • Software plugin updates
  • Weekly cloud stored backups
  • Advanced security scanning
  • Site restoration included
  • Licensed use of our commonly used plugins
    (up to a $750/year value)
  • Monthy maintenance report
  • Uptime monitoring
  • Support requests - UNLIMITED small tasks per month
  • Monthly consulting call (30-minute)
  • Broken link scanner
  • Monthly website analytics report
  • Quality SSL WordPress hosting
Popular

WordPress Pro

$ 147
Monthly
  • Software core updates
  • Software plugin updates
  • Monthy cloud stored backups
  • Basic security scanning
  • Site restoration included
  • Licensed use of our commonly used plugins
    (up to a $750/year value)
  • Monthy maintenance report
  • Uptime monitoring
  • Support requests - 1 small task per month*
*Small tasks include any task that takes less than 30-minutes to complete. These are typically things like additions to written content and imagery. See more of what’s included and not in website support tasks. Request for new features or support tasks that not included in your plan will result in an additional quote. Task time overages are billed at our standard hourly rate. Turnaround time will vary depending on the complexity of your request, but most changes are completed within 24-72 hours during our regular business hours Monday-Friday.
Starting at

$

24
/ month

$197 migration fee for existing sites

Hosting is an add-on service to WordPress Essential or WordPress Pro. Requires a 12-month subscription.

SSD-Based WordPress Hosting

Dedicated resources with SSD based hosting for WordPress websites.

CDN

A powerful delivery network that improves server response times and delivers better performance.

SSL

Free SSL provided by Let’s Encrypt means an extra layer of security for your website.

Detection

We monitor file integrity, indicators of compromise, anomalies in source code and more.

Dedicated Firewall

Servers protected by firewalls and regular OS patches for a more secure environment.

Built-in Advance Caches

Optimized hosting platform with built-in caches for expedited responses.

Increased Firewall Security

Blocking DDoS attacks, brute force attacks, malware infections and more.

Restoration Services

While our goal is to eliminate issue by keeping your site secure, there may be rate events beyond our control. We’ll restore your site to get things back up and running. 

Website Maintenance plan FAQs

Website maintenance is an important part of keeping your website up and running properly. We take great care to first backup your website and check to ensure it’s working properly before we make any changes.

 

Our software keeps a record of plugin updates so if there is ever an issue, we can identify the troubled plugin and revert to a previous functioning version.

 

When updates are performed from the WordPress Admin, you don’t get this record or ability to revert. We take the time to devote to updating your website thoroughly. We also include a Website care plan report so you can see exactly what has been done each month.

These are generally small tasks that take 30-minutes or less to complete. Some examples are:

  • Changing photos on a page
  • Modifying the text on a page
  • Publishing a blog post you have written
  • Sourcing stock photography
  • 20-minute phone consultations

 

Anything that you request that falls out of our general support (requires additional time and resources for development), will result in formal quote for additional work.

 

Unused monthly support requests do not roll over.

What we can’t cover are items that are quite time intensive such as:

  • Content or blog writing
  • Creating or editing videos
  • Custom icons, photo editing, or graphic design work
  • Development of PDFs

 

Although we can’t offer these services included with care plan hours, we are happy to provide a quote for these services.

Many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at our standard hourly support rate.

If your website is not loading, first check to make sure it’s the same experience for everyone. Use the FREE tool at Down for Everyone or Just Me.

 

If the website is only down for you, try clearing your browser history (cookies and cache) and reload the page, also check your internet connection. If the website is down for everyone, shoot us a support ticket email at support@defineddigital.com (chances are, our website up-time monitor has already alerted us and we’re working on it).

 

Downtime is typically due to one of a few common issues:

  • Your hosting, domain or SSL has expired, and the bill is overdue for payment
  • The hosting provider is running server maintenance (which can cause a quick hiccup)

If you got an email that some files have been compromised, make sure it is not a phishing scam by calling your website host and verifying.

 

Forward the email to our support team support@defineddigital.com. We will take the next steps to identify what has been compromised. In most cases we can restore your site from a clean backup and talk to the host about where the issue originated. In other cases, a third-party service is needed to clean the compromised files and add additional security.

 

Keeping your website software up to date is the best way to prevent compromises. Unfortunately updating won’t prevent a hack 100% which is why we work with your webs host and third parties on your behalf to restore your website.

The purpose of having a protection plan is for preventative care. We hope to prevent these types of things from happening. However, sometimes the web can be unpredictable and “@#!&” happens.

 

If you are on a care plan, we will assist in the restoration of your website from our site backups. If you’re not hosted with us, we’ll work with your hosting company on your behalf.

There can be several reasons for slow loading websites. The most common cause is overloaded hosting servers. Ensuring you are on a top tier quality hosting provider is the first step.

 

Another common cause of slow loading are images that have not been properly optimized and external embedded media and ads. Full-sized images can consume a lot of bandwidth while loading. Take the time to resize and optimize images prior to uploading them to your site.

 

Think twice before embedding other’s media into your site. Adding media from external sources can only run as fast as the host site they are on.

 

Plugins can also be a culprit for slow loading pages, just like external media, plugins can bring in resources from other websites.

 

If you need help with site speed performance, we’ll be happy to provide you a quote.

Don't leave your website security to chance

Be proactive rather than reactive. Get a website maintenance plan that will keep your site secure and updated. Let our team of web geeks monitor, backup, update and secure your website.

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