Hire a reliable website care & support partner
Your website is a 24/7 marketing tool. Keep your investment protected
Trust your WordPress website to a tech-savvy support team.
Your website is no longer “set it and forget it”, it is important to keep your website up-to-date and secure. There is no better way to achieve this than with a website maintenance & care plan. You get support from experienced WordPress professionals, giving you the peace of mind that your website is in good hands and the ability to add on more support and assistance with your website as needs arise.
Plugin updates
Regular updates of all WordPress core elements and plugins. Visual regression testing to ensure your site was not impacted by any of the updates.
Support team
Access to our team of WordPress professionals for ad-hoc support requests; add an image, update blog or content and more, we’ll have you covered.
Off-site backups
Don’t get caught without a backup when the unthinkable happens. We create regular backups stored securely off-site so your website can be back up and running in no time.
Visual checks
Plugin and core updates can pose potential issues. Our visual check process alerts us of discrepancies.
Security monitoring
Reporting
Monthly care reports sent directly to your inbox, showing your care plan activity, it’s our open book policy on showing you the value of our services.
Website care & support plans that protect your most valuable marketing asset
- WordPress core updates
- WordPress plugin updates
- Licensed use of our commonly used premium tools ($600+ a year value)
- Cloud stored secure backups
- Database optimization
- Detailed monthly website care plan reports
- Security monitoring
- Uptime monitoring
- Access to our WordPress experts for ad-hoc support requests**
Need UNLIMITED support or a custom website care plan?
We do that too.
Website care & support plan FAQs
Does my website need a care or support plan?
Website hacks have been on the rise. This isn’t an issue reserved for large or high-volume websites anymore – hackers target everyone. Keeping your website secure, frameworks, plugins and versioning up to date will play a big role in the up-time and functionality of your website for your customers.
Website maintenance or website care is an important part of ensuring your website functions properly for your audience as well as preventing vulnerabilities of outdated software.
Before any work is performed on your site, we always make a complete backup which we can use as a restore point. In addition to regular backups, our software keeps a record of plugin updates so if there is ever an issue, we can identify the troubled plugin and revert to a previous functioning version.
Our website support team devotes time to ensuring your website is updated safely on a regular schedule.
If your plan includes support hours, you can request small tasks that take 30-minutes or less to complete. A few examples are:
- Updating photos
- Changing or modifying text
- Adding blog posts that you’ve written
- Quick phone consultations (15-minute)
Tasks that fall outside of our standard requests, we will provide an estimate to complete the work.
We cannot perform tasks that are time intensive as part of your support requests. Some of these might include:
- Writing for your pages or blog
- Editing or creating video content
- Graphic design work such as custom icons, photo editing, etc.
We are always happy to offer a quote for these services if needed.
We will evaluate all requests that will exceed your plan. In most cases you’ll receive an estimate for approval. We bill all overage requests at our standard hourly rate.
Ideally, your website would be updated on a frequent basis with new content, blogs post and imagery. Websites that go long periods without updates and/or new content tend to not perform well. They can lack current and useful digital marketing objectives and produce little to no leads.
We do require that you are on at least our WordPress Essentials plan for us to work on your website.
This allows us to ensure that regular backups are in place and that all software has been kept up to date before our support team makes changes.
This helps minimize the risk of down-time for your website and prevents additional costs for restoration.
The purpose of having a website care plan is preventative care. We hope to prevent these types of things from happening. However, sometimes the web can be unpredictable and “@#!&” happens.
On a website care plan we will assist in the restoration of your website from one of your backups. If you’re not hosted with us, we’ll work with your hosting company on your behalf.
If your website is not loading, first check to make sure it’s the same experience for everyone. Use the FREE tool at Down for Everyone or Just Me.
If the website is only down for you, try clearing your browser history (cookies and cache) and reload the page, also check your internet connection. If the website is down for everyone, shoot us a support ticket email at support@defineddigital.com (chances are, our website up-time monitor has already alerted us and we’re working on it).
If you got an email that some files have been compromised, make sure it is not a phishing scam by calling your website host and verifying.
Forward the email to our support team support@defineddigital.com. We will take the next steps to identify what has been compromised. In most cases we can restore your site from a clean backup and talk to the host about where the issue originated. In other cases, a third-party service is needed to clean the compromised files and add additional security.
There can be several reasons for slow loading websites. The most common cause is overloaded hosting servers. Ensuring you are on a top tier quality hosting provider is the first step.
Another common cause of slow loading are images that have not been properly optimized and external embedded media and ads.
Think twice before embedding other’s media into your site. Adding media from external sources can only run as fast as the host site they are on.
