Hire a reliable website care & support partner

Website hacks have been on the rise. This isn’t an issue reserved for large or high-volume websites anymore – hackers target everyone. Keeping your website secure, frameworks, plugins and versioning up to date will play a big role in the up-time and functionality of your website for your customers.

Website maintenance or website care is an important part of ensuring your website functions properly for your audience as well as preventing vulnerabilities of outdated software.

Before any work is performed on your site, we always make a complete backup which we can use as a restore point. In addition to regular backups, our software keeps a record of plugin updates so if there is ever an issue, we can identify the troubled plugin and revert to a previous functioning version.

Our website support team devotes time to ensuring your website is updated safely on a regular schedule.

Ideally, your website would be updated on a frequent basis with new content, blogs post and imagery. Websites that go long periods without updates and/or new content tend to not perform well. They can lack current and useful digital marketing objectives and produce little to no leads.

We only work on websites that are on a current care and hosting plan with us.

This allows us to ensure that regular backups are in place and that all software has been kept up to date before our support team makes changes, minimizing the risk of down-time for your website and prevents additional costs for restoration.

There can be several reasons for slow loading websites. The most common cause is overloaded hosting servers. Ensuring you are on a top tier quality hosting provider is the first step.

Another common cause of slow loading are images that have not been properly optimized and external embedded media and ads.

Think twice before embedding other’s media into your site. Adding media from external sources can only run as fast as the host site they are on.

If your website is not loading, first check to make sure it’s the same experience for everyone. Use the FREE tool at Down for Everyone or Just Me.

If the website is only down for you, try clearing your browser history (cookies and cache) and reload the page, also check your internet connection. If the website is down for everyone, shoot us a support ticket email at support@defineddigital.com (chances are, our website up-time monitor has already alerted us and we’re working on it).