We are your reliable website support and care plan partner.
Trust your WordPress website to a tech-savvy support team.
Your website is no longer “set it and forget it”, it is important to keep your website up-to-date and secure. There is no better way to achieve this than with a website support & care plan.
You get support from experienced WordPress professionals, giving you the peace of mind that your website is in good hands with the ability to add on more support and assistance with your website should the need arise.
Software updates.
Regular updates of all WordPress core elements and plugins. Visual regression testing to ensure your site was not impacted by any of the updates.
- QUICK LINKS:
- Website care
- WordPress hosting
- Support retainer
- Flex retainer
Off-site backups.
Don’t get caught without a backup when the unthinkable happens. We create regular backups stored securely off-site so your website can be back up and running in no time.
Tools.
Leverage our premium agency licensed tools for your website, available while a client on any of our website care, support, or hosting plans.
Security monitoring.
WordPress security is fundamental. Your site needs security monitoring to protect it against malicious malware and hack attempts.
Reporting.
Our open book policy means we send you monthly care reports directly to your inbox showcasing care plan activity.
Support team.
Access to our team of WordPress professionals with hourly support at $140 per hour or buy your hours as monthly support or flex retainers for discounted rates.
Website care plan.
Our care plan supports the overall health, security, and performance of your website. We manage your website care so you can focus on your business.
- WordPress core updates
- Plugin updates
- Security & uptime monitoring
- Use of premium licenses ($400+/year value)
- Secure cloud stored backups
- Database optimization
- Custom data policies
- Detailed monthly care plan reporting
WordPress hosting plan.
Let us manage your WordPress hosting and security, so you can focus on what matters most…your business.
Hosting plans start at $70 per month add-on and include all core elements from our WordPress Care Plan, plus:
- SSD-Based WordPress Hosting - dedicated resources with SSD based hosting for WordPress websites.
- Built-in Advance Caches - optimized hosting platform with built-in caches for expedited responses.
- SSL - free SSL provided by Let's Encrypt means an extra layer of security for your website.
- Dedicated Firewall - servers protected by firewalls and regular OS patches for a more secure environment.
- Increased Firewall Security - blocking DDoS attacks, brute force attacks malware infections and more.
- Add-on CDN - a powerful delivery network that improves server response times and delivers better performance.
Monthly support retainers.
We created an effective methodology for handling ongoing, continuous improvements, with a focus on consultative assistance rather than just order-taking. We are committed to providing fast, reliable maintenance and continuous improvement services.
How does a monthly support retainer work?
Our support retainers cover most small tasks for your website: updating photos, changing, or modifying content, adding video or blogs you provide, adding new pages, navigation or menu changes, sourcing stock photography, and phone consultations to name a few.
Does my support time roll over?
Monthly support retainers are designed to be “monthly plans” and as such we reserve time in our project queue each month, therefore your units do not rollover. Plans are priced affordably starting at $65 per unit and we are happy to help you determine the right amount of monthly support to purchase.
Major design changes, functionality additions, content writing, graphic design or large web feature changes are not covered under monthly support plans. If you need large-scale changes to your site, please explore our Flex Support Retainer or contact us to discuss your requirements.
Having a team available to continuously improve your website is possible with our monthly support retainers.
*Website support retainers are only available to businesses on a care or hosting plan with us.
Flex support retainers.
Flex support retainers allow you to have the resources of an agency available to you when needed. Our dedicated maintenance team is focused on providing you the support you require, to augment your existing digital efforts.
Were committed to providing fast, reliable maintenance and continuous improvement services.
How do flex support retainers work?
Flex website support is much like a legal retainer. As opposed to a monthly commitment, you make an initial deposit into an account, from which any requested changes or improvements will be drawn based on time spent. This allows you to maintain an agency relationship without large, ongoing commitments.
All services are available on our Flex support retainers – design, development, administration, content creation, etc.
No ongoing commitment required. Just make an initial deposit to fund the account, and when depleted, renew with a predefined amount.
Our minimum initial deposit is $3,750, with renewal options starting at $1,250.
Work is billed against your retainer at our discounted hourly rate of $125 per hour.
*Flex support retainers are only available to businesses on a care or hosting plan with us.
Website design FAQs.
Website hacks have been on the rise. This isn’t an issue reserved for large or high-volume websites anymore – hackers target everyone. Keeping your website secure, frameworks, plugins and versioning up to date will play a big role in the up-time and functionality of your website for your customers.
Website maintenance or website care is an important part of ensuring your website functions properly for your audience as well as preventing vulnerabilities of outdated software.
Before any work is performed on your site, we always make a complete backup which we can use as a restore point. In addition to regular backups, our software keeps a record of plugin updates so if there is ever an issue, we can identify the troubled plugin and revert to a previous functioning version.
Our website support team devotes time to ensuring your website is updated safely on a regular schedule.
Ideally, your website would be updated on a frequent basis with new content, blogs post and imagery. Websites that go long periods without updates and/or new content tend to not perform well. They can lack current and useful digital marketing objectives and produce little to no leads.
We only work on websites that are on a current care and hosting plan with us.
This allows us to ensure that regular backups are in place and that all software has been kept up to date before our support team makes changes, minimizing the risk of down-time for your website and prevents additional costs for restoration.
There can be several reasons for slow loading websites. The most common cause is overloaded hosting servers. Ensuring you are on a top tier quality hosting provider is the first step.
Another common cause of slow loading are images that have not been properly optimized and external embedded media and ads.
Think twice before embedding other’s media into your site. Adding media from external sources can only run as fast as the host site they are on.
If your website is not loading, first check to make sure it’s the same experience for everyone. Use the FREE tool at Down for Everyone or Just Me.
If the website is only down for you, try clearing your browser history (cookies and cache) and reload the page, also check your internet connection. If the website is down for everyone, shoot us a support ticket email at support@defineddigital.com (chances are, our website up-time monitor has already alerted us and we’re working on it).
The purpose of having a website care plan is preventative care. We hope to prevent these types of things from happening. However, sometimes the web can be unpredictable and “@#!&” happens.
We will restore your website from one of our backups. If you’re not hosted with us, we’ll work with your hosting company on your behalf.
We protect your investment.
Let us design the ultimate care plan for your website.
