Answers to our most commonly asked questions

Frequently asked questions

Creating web experiences for more than 10 years

We have gained a vast amount of experience and knowledge. Our FAQs page has been crafted to answer many of the frequently asked questions we have been asked along the way.

General FAQs

General questions about website design, development, hosting, domain names and more.
Why do I need a website?
Many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at our support rate.
Do I need my own domain and web hosting?
We can help get you set up with both a domain and hosting if needed (we also offer top-tier hosting).
How long does it take to design & build a website?

The time required depends on the size and complexity of your website as well as your time investment for web ready content, and photography (if needed). A basic website can take 4-8 weeks while a larger project can be upwards of 12 weeks.

Do I need SEO?

Search engine optimization makes your website or blog more accessible to search engines. By utilizing search engine optimization, you make it easier for both the search engines and its users to find your company.

In today’s competitive market websites that are not optimized or that are poorly optimized don’t stand much of a chance at being found.

What is a domain name?

A domain name is your address on the internet (i.e. yournameexample.com)

I’m new to website design? How does the process work?
Have no fear, this is why we’re here. We believe in transparency. Learn all about our time-tested proven process.
How often should I update my website?

Ideally, your website would be updated on a frequent basis with new content, blogs post and imagery. Websites that go long periods without updates and/or new content tend to not perform well. they can lack current and useful digital marketing objectives and produce little to no leads.

Can Paid Advertising Benefit Me?

Pay per click (PPC) advertising is the method of buying advertising for your business by bidding on highly targeted keywords to generate traffic. Bidding on keywords that are heavily trafficked and relevant to your website can get you page one visibility.

PPC campaigns are supplemental to a good SEO strategy.

What is website hosting?
The web host is the service that allows your website to be viewed online. It’s the “home” of your website.
How much does a website cost?

The cost of a website can vary based on needs and varying factors. Our websites are all project based, so you’ll know all your costs up front. Although each need is unique, our websites generally start in the $4,000-$5,000 rage for basic sites and extend upward depending on your unique needs.

Does my website need security & Protection?

Website hacks have been on the rise. This isn’t an issue reserved for large or high-volume websites anymore – hackers target everyone. Keeping your website secure, frameworks, plugins and versioning up to date will play a big role in the up-time and functionality of your website for your customers. Explore our WordPress care plans.

Will my website work on mobile devices?
If we are building your website, absolutely YES. And tablets too. All the websites we design will be fully responsive and work across multiple device and screen sizes.

Managed website program FAQs

Questions about our managed website program, how they work, how they are different from a traditional website project, what’s included and more.

What are the upfront costs of a managed website?

In traditional project based websites, you pay a large upfront expense, typically around 50% of entire project fees and the remaining 50% at launch.

With our managed website program, you pay a significantly lower up-front costs, with just a set-up fee and then low monthly payments over time.

Is hosting included?

We use two top tier hosting servers for all sites we manage.

With our managed website program, hosting on one of our top tier provider is included in your monthly fee.

Do you offer hack insurance?

It’s not out of the ordinary for a website to become compromised.

With our managed website program, we run regular backups as well as install the latest security tools to prevent website attacks. But if your site is ever targeted, we will restore your site from a clean backup.

What about SEO?

All the sites we build are crafted with SEO in mind and are fully responsive, meaning they work across all screen sizes. We make every effort to ensure technical search optimization is done at development.

However, SEO strategies are an ongoing process. And every business and website scenario is unique.

We offer SEO consulting for an additional fee.

Do you write content for me?

We do not write your content, but we do offer content writing workbooks and guides to assist you in the content writing process.

If you need help with your content, we are happy to put you in touch with one of our content specialists.

How much will my website cost?

Our fully managed website program is all-inclusive, you know how much you pay up front as well as your monthly fees.

Are themes & plugins included?

All of our WordPress development is completed using premium frameworks and plugins to provide speed and functionality and customization.

With our manged website program, we included the price of all premium tools for the duration of the management of your website.

Do I have to sign a contract?

We like to call them “service agreements”. Our agreements detail payment obligations, the project timeline as well as services covered and cancellation policies.

How long will changes or update requests take?

All requests are different. The time will vary depending on the complexity of the change. But most changes are completed within 24-72 hours.

What is included in update requests?

Generally anything that falls under basic website updates: content edits or changes, image updates or changes. blog post publishing (your provided content), photo gallery updates, video insertions or deletions (your supplied video), link updates and fixes, form creation and updating, navigation changes, adding new pages, removing old pages (incorporating correct redirects), adding, updating or deleting old files and documents, 20-minute web share meetings and phone consultations.

Anything that you request that falls out of our general support (requires additional time and resources for development), will result in formal quote for additional work.

How long will it take to get my managed website?

Our process is designed to have most websites up and running in 4-6 weeks. Of course, there are always exceptions.

Is website maintenance included?

WordPress software and plugins need to be kept current or they pose potential security risks.

With our managed website program, all updates to plugins & frameworks, as well as security checks are included.

Am I involved in the design/development process?

Yes. Your involvement, feedback and input in the process is important. We will ask you a lot of questions in our initial consultation to fully understand your needs, wants and likes, so that we can develop your website that’s right for you and your business.

What is not included in update requests?

What we can’t cover are items that are quite time intensive such as content or blog writing, creating or editing videos, custom photography work, custom design graphics, development of PDFs, etc.

Even though we can’t offer these services included with our managed website program, we do have the ability to add on these services. Just ask and we’re happy to provide you a written estimate for the work or connect you with a designer, writer or videographer in our partner network.

Care plan FAQs

Questions about our care plans, hosting, and protection plans. How they work, what’s included and more.
What is included in care plan requests?

These are generally small tasks that take 30-minutes or less to complete. Some examples are:

  • Changing photos on a page
  • Modifying the text on a page
  • Publishing a blog post you have written
  • Sourcing stock photography
  • 20-minute phone consultations

 

Anything that you request that falls out of our general support (requires additional time and resources for development), will result in formal quote for additional work.

Monthly support hours do not roll over.

Am I locked into a contract?

Care plans are month to month. Cancel anytime with a 30-day written notification.

Hosting requires a 12-month subscription term.

What is not included in care plan requests?

What we can’t cover are items that are quite time intensive such as:

  • Content or blog writing
  • Creating or editing videos
  • Custom icons, photo editing, or graphic design work
  • Development of PDFs

 

Although we can’t offer these services included with care plan hours, we are happy to provide a quote for these services.

What if my website is not built on WordPress?

If your website is not built on WordPress, we may still be able to manage it for you. We perform a paid evaluation to ensure it’s a good fit for us. And then you can enroll in our hourly Website Maintenance Plan.

What if I need more website changes?
Many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at our support rate.
What happens if my website goes down, breaks or is hacked?

We strongly recommend you subscribe to our WordPress Essentials Plan, to ensure that you have preventative care.

Our Care Plans are designed to prevent these occurrences from happening. However, sometimes the web can be unpredictable and “@#!&” happens.

We will assist in the restoration of your website from our site backups. If you’re not hosted with us, we’ll work with your hosting company on your behalf.

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