Frequently asked questions

We have been creating web experienced for more than a decade

We have gained a vast amount of experience and knowledge. Our FAQs page has been crafted to answer many of the frequently asked questions we have been asked along the way.

drawing two guys laying out website

General FAQs

General questions about website design, development, hosting, domain names and more.

Nearly all decisions are initiated online. Whether users are looking for products, services, reviews or just general information, they expect to find the information or business online.

A domain name is your address on the internet (i.e. yournameexample.com)

The web host is the service that allows your website to be viewed online. It’s the “home” of your website.

We can help get you set up with both a domain and hosting if needed (we also offer top-tier hosting).

Have no fear, this is why we’re here. We believe in transparency and have a time-tested proven processes to help walk you through your project start to finish and beyond.

The cost of a website can vary based on needs and varying factors. Although each need is unique, our websites generally start in the $4,000-$5,000 rage for basic sites and extend upward depending on your unique needs.

The time required depends on the size and complexity of your website as well as your time investment for web ready content, and photography (if needed). A basic website can take 4-8 weeks while a larger project can be upwards of 12+ weeks.

If we are building your website, absolutely YES. And tablets too. All the websites we design will be fully responsive and work across multiple device and screen sizes.

Ideally, your website would be updated on a frequent basis with new content, blogs post and imagery. Websites that go long periods without updates and/or new content tend to not perform well. they can lack current and useful digital marketing objectives and produce little to no leads.

Website hacks have been on the rise. This isn’t an issue reserved for large or high-volume websites anymore – hackers target everyone. Keeping your website secure, frameworks, plugins and versioning up to date will play a big role in the up-time and functionality of your website for your customers. Explore our WordPress care plans.

Because all websites are built differently, we do require that you are on at least our most basic care plan for us to work on your website.

 

This allows us to ensure that backups are taken before we make changes, so that if anything happens we can roll your website back to a functional version.

 

We also need to ensure that plugins are kept up to date so that we can continue to make updates for you.

Search engine optimization makes your website or blog more accessible to search engines. By utilizing search engine optimization, you make it easier for both the search engines and its users to find your company.

In today’s competitive market websites that are not optimized or that are poorly optimized don’t stand much of a chance at being found.

 

Get in touch with us if you want information about our SEO Consulting services.

Pay per click (PPC) advertising is the method of buying advertising for your business by bidding on highly targeted keywords to generate traffic. Bidding on keywords that are heavily trafficked and relevant to your website can get you page one visibility.

 

PPC campaigns are supplemental to a good SEO strategy.

Managed website program FAQs

Questions about our managed website program, how they work, how they are different from a traditional website project, what’s included and more.

In traditional project based websites, you pay a large upfront expense, typically around 50% of entire project fees and the remaining 50% at launch.

 

With our managed website program, you pay a significantly lower up-front costs, with just a set-up fee and then low monthly payments over time.

Our fully managed website program is all-inclusive, you know how much you pay up front as well as your monthly fees.

Our process is designed to have most websites up and running in 4-6 weeks. Of course, there are always exceptions.

We like to call them “service agreements”. Our agreements detail payment obligations, the project timeline as well as services covered and cancellation policies.

With our managed website program, hosting on our top tier server is included in your monthly fee.

Yes. Your involvement, feedback and input in the process is important. We will ask you a lot of questions in our initial consultation to fully understand your needs, wants and likes, so that we can develop your website that’s right for you and your business.

We do not write your content, but we do offer content writing workbooks and guides to assist you in the content writing process.

 

If you need help with your content, we are happy to put you in touch with one of our content specialists.

All of our WordPress development is completed using premium frameworks and plugins to provide speed and functionality and customization.

 

With our manged website program, we included the price of all premium tools for the duration of the management of your website.

These are generally small tasks that take 30-minutes or less to complete. Some examples are:

 

  • Changing photos on a page
  • Modifying the text on a page
  • Publishing a blog post you have written
  • Sourcing stock photography
  • 20-minute phone consultations

 

Anything that you request that falls out of our general support (requires additional time and resources for development), will result in formal quote for additional work.

Elements we cannot cover in your managed website plan update requests are things that are time intensive such as:

 

  • Content or blog writing
  • Creating or editing videos
  • Custom icons, photo editing, or graphic design work
  • Development of PDFs

 

Although we can’t offer these services included with managed plan hours, we are happy to provide a quote for these services.

All requests are different. The time will vary depending on the complexity of the change. But most changes are completed within 24-72 hours.

WordPress software and plugins need to be kept current or they pose potential security risks.

 

With our managed website program, all updates to plugins & frameworks, as well as security checks are included.

It’s not out of the ordinary for a website to become compromised.

 

With our managed website program, we run regular backups as well as install the latest security tools to prevent website attacks. But if your site is ever targeted, we will restore your site from a clean backup.

All the sites we build are crafted with SEO in mind and are fully responsive, meaning they work across all screen sizes. We make every effort to ensure technical search optimization is done at development.

 

However, SEO strategies are an ongoing process. And every business and website scenario is unique.

 

We offer SEO consulting for an additional fee.

Care plan FAQs

Questions about our care plans, hosting, and protection plans. How they work, what’s included and more.

Website maintenance is an important part of keeping your website up and running properly. We take great care to first backup your website and check to ensure it’s working properly before we make any changes.

 

Our software keeps a record of plugin updates so if there is ever an issue, we can identify the troubled plugin and revert to a previous functioning version.

 

When updates are performed from the WordPress Admin, you don’t get this record or ability to revert. We take the time to devote to updating your website thoroughly. We also include a Website care plan report so you can see exactly what has been done each month.

Generally  care plan tasks are small tasks that take 30-minutes or less to complete. Some typical examples of these requests are:

  • Modifying the text on a page
  • Changing photos on a page
  • Publishing a blog post you have written
  • Sourcing stock photography
  • 20-minute phone consultations

Requests that fall out of our general support or requires additional time and resources for development, will result in formal quote for additional work.

Unused monthly support requests do not roll over.

What we can’t cover are items that are quite time intensive such as:

 

  • Content or blog writing
  • Creating or editing videos
  • Custom icons, photo editing, or graphic design work
  • Development of PDFs

 

Although we can’t offer these services included with care plan hours, we are happy to provide a quote for these services.

Many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at our standard hourly support rate.

Care plans are month to month. Cancel anytime with a 30-day written notification.

 

Hosting requires a 12-month subscription term.

If your website is not loading, first check to make sure it’s the same experience for everyone. Use the FREE tool at Down for Everyone or Just Me.

 

If the website is only down for you, try clearing your browser history (cookies and cache) and reload the page, also check your internet connection. If the website is down for everyone, shoot us a support ticket email at support@defineddigital.com (chances are, our website up-time monitor has already alerted us and we’re working on it).

 

Downtime is typically due to one of a few common issues:

  • Your hosting, domain or SSL has expired, and the bill is overdue for payment
  • The hosting provider is running server maintenance (which can cause a quick hiccup)

If you got an email that some files have been compromised, make sure it is not a phishing scam by calling your website host and verifying.

 

Forward the email to our support team support@defineddigital.com. We will take the next steps to identify what has been compromised. In most cases we can restore your site from a clean backup and talk to the host about where the issue originated. In other cases, a third-party service is needed to clean the compromised files and add additional security.

 

Keeping your website software up to date is the best way to prevent compromises. Unfortunately updating won’t prevent a hack 100% which is why we work with your webs host and third parties on your behalf to restore your website.

The purpose of having a protection plan is for preventative care. We hope to prevent these types of things from happening. However, sometimes the web can be unpredictable and “@#!&” happens.

 

If you are on a care plan, we will assist in the restoration of your website from our site backups. If you’re not hosted with us, we’ll work with your hosting company on your behalf.

There can be several reasons for slow loading websites. The most common cause is overloaded hosting servers. Ensuring you are on a top tier quality hosting provider is the first step.

 

Another common cause of slow loading are images that have not been properly optimized and external embedded media and ads. Full-sized images can consume a lot of bandwidth while loading. Take the time to resize and optimize images prior to uploading them to your site.

 

Think twice before embedding other’s media into your site. Adding media from external sources can only run as fast as the host site they are on.

 

Plugins can also be a culprit for slow loading pages, just like external media, plugins can bring in resources from other websites.

 

If you need help with site speed performance, we’ll be happy to provide you a quote.

If your website is not built on WordPress, we may still be able to manage it for you. We perform a paid evaluation to ensure it’s a good fit for us. And then you can enroll in our hourly Website Maintenance Plan.

Scroll to Top